CX & Product Leader

Great experiences don't happen by accident.
They happen when design, product, and technology actually talk to each other. I've spent 20 years making that happen at companies like Prudential Financial, Northwell Health, and General Motors. My last AI product won six industry awards and delivered a 15-point NPS lift.

Turns out, when you obsess over the human side of technology long enough, good things happen. Occasionally, great things.

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What I do

CX Strategy & Leadership

UX & Human-Centered Design

Team Building & Leadership

Product Design & Design Systems

Customer Research & Insights

Stakeholder & Executive Alignment

Brand & Marketing Strategy

Generative AI Integration

SAFe Agile

Companies I’ve worked for

  • Prudential logo featuring a blue mountain pentagon symbol and the word 'Prudential' in blue text.
  • Northwell Health logo with colorful geometric design and blue text
  • Chrome Data logo with blue geometric icon and text
  • Logo of GM General Motors with blue text and a stylized emblem
  • The image displays the logo of OpenLink, consisting of a stylized blue arrow forming a circle followed by the words 'OPENLINK' in bold capital letters, with 'OPEN' in blue and 'LINK' in gray.

This is my portfolio.

There are many like it, but this one is mine.

View my work